"Frank's skill in asking the right questions is un-mistakable, and is at the core of his leadership philosophy.

The power of these questions cannot be underestimated, especially if you want to lead and not manage."
—John Cave
Westhaven Worldwide Logistics

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Archive for March, 2008

Respect?

“Never take a person’s dignity: it is worth everything to them, and nothing to you.”
Frank Barron

Many years ago I worked for a man who believed that there were two kinds of people: himself and the rest of the world. Management was his “passion” and so was horseback riding. (Come to think of it, I bet he treated the horses’ way better than he treated any human.) You might wonder why I mention his hobby. Many say that horseback riding is a great example for perfect teamwork. Even to the casual observer it’s clear that the overall performance of a rider and the horse deeply depends on how good a team they are. Each depends on the other and they both have to pay attention to each other all the time.

    You might think that a horseback rider would be a better manager precisely because riding increases one’s understanding of teamwork. That wasn’t the case with this fellow.

    The first time I saw him exert his management “style”, it was astonishing. He came over to an employee who had made some sort of error. That wouldn’t have been particularly memorable, except that the manager was armed with a whip—and he used it! He actually whipped the worker’s fingers and unleashed a stream of insults at him. (As an aside, this manager eventually became a judge in a court dealing primarily with business cases.)

What would you do in such a situation?

    A manager climbed up the corporate ladder while his former co-worker stayed in the position he was hired for. For a long time, each time this employee came by his office she would just jump in—no matter if the door was closed, a meeting was going on. The manager was too polite (and perhaps too shocked) to say anything, and so the situation persisted. An employee who could invade a manager’s private space like that clearly doesn’t know the meaning of the word “respect”; or understands true friendship.

“A good manager is best when people barely know that he exists. Not so good when people obey and acclaim him. Worse when they despise him.”
Lao-Tzu

Do you respect each and everyone in your team?

More important—does the team think the manager is respecting them?

Do you step in when you see someone being disrespected?


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Minor Sins

Besides the 13 deadly sins there are many others that can cause—at the very least—deep trouble for people trying to work together and run a business. If you combine a few of those, the result might be even worse for your business then having to deal with just one deadly sin.

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19. Sorry? Thank you!

Can you say sorry? Mistakes—either by your followers or by yourself—will happen. That’s life. Admit to them, apologize, learn from them, make sure they can’t happen again and move on.

Do you say “Sorry”?

Very often followers turn away disappointed for the opposite reason: The leader forgot to acknowledge their accomplishments. True leaders always take the blame—but share the success.

Do you say “Thank you”?

Remember: Being polite doesn’t solve anything, but eases everything.

Flowers


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18. Pay Respect

Never take a person’s dignity: It is worth everything to them and nothing to you.
Frank Barron

Do you respect your followers?

Would they honestly say the same?

Remember: Respect is like trust—hard to gain and easily lost.

Respect


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Future President and Sports Star Harry

Harry Kanu

Come again!

You planned WHAT for me???

Harry Kanu

Harry Kanu

Harry Kanu


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