"Frank's skill in asking the right questions is un-mistakable, and is at the core of his leadership philosophy.

The power of these questions cannot be underestimated, especially if you want to lead and not manage."
—John Cave
Westhaven Worldwide Logistics

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Demand and Encourage

How can you demand everything you can get from your team without overtaxing everyone? Too often management sets goals without considering the weaknesses and strengths of the team members. Worse still is when management sets goals for the staff that it doesn’t hold itself to. Sometimes the issue can be as simple as ignoring the calendar. What do I mean by that? Consider the following instructive story.

    A company botched up a huge project, partly because the project represented more work than it could handle. Or was it? The projects time line was supposed to run from November thru February—which of course includes several major holidays for a number of cultures. Employees were forced to work long hours during the holiday season, with little support from management. Why so little support? Because top managers weren’t around. They had chosen that same time to take “well-deserved” vacations. We can’t know whether the project could have been completed on schedule if management had been more involved, but it’s hard to imagine that the staffers were feeling particularly motivated during those long hours of work.

Are goals extremely high—but still reachable?

Is know-how seen as an investment?

Does management keep the teams’ morale up?

Have incentives for them?

Do you demand the best while giving the best support?


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