http://frankkanu.com/books/stop-telling-start-leading/step-2-know-the-sins/tolerate-negligence/ Since two decades author and leadership consultant Frank Kanu helps top managers and executives to improve success ratios and productivity. Wed, 07 Jan 2009 11:53:35 +0000 http://wordpress.org/?v=2.3.1 http://frankkanu.com/books/stop-telling-start-leading/step-2-know-the-sins/tolerate-negligence/#comment-301 Ada Wed, 12 Mar 2008 14:50:13 +0000 http://frankkanu.com/books/stop-telling-start-leading/step-2-know-the-sins/tolerate-negligence/#comment-301 Unfortunately as you rightly stated, too many companies are not worried about customer satisfaction as much as they claim to be, they interpret it as one lost customer, big deal. ]]> http://frankkanu.com/books/stop-telling-start-leading/step-2-know-the-sins/tolerate-negligence/#comment-300 Cecilia Wed, 12 Mar 2008 14:14:06 +0000 http://frankkanu.com/books/stop-telling-start-leading/step-2-know-the-sins/tolerate-negligence/#comment-300 Frank you are so right - and Seth's story is perfect!
you are so right - and Seth’s story is perfect!
]]> http://frankkanu.com/books/stop-telling-start-leading/step-2-know-the-sins/tolerate-negligence/#comment-299 Abe Wed, 12 Mar 2008 13:53:54 +0000 http://frankkanu.com/books/stop-telling-start-leading/step-2-know-the-sins/tolerate-negligence/#comment-299 I do think your right on the spot here. I am looking forward to learn if other people have different views...
I am looking forward to learn if other people have different views…
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